The player from Spain faced issues with disabled withdrawal options, despite having successfully withdrawn in the past. She reported that no withdrawal methods were available, while deposits were still permitted. The issue was resolved as withdrawals were enabled for her, and she was then waiting for the funds to reach her account.
Casino Gran Vía - Player cannot access withdrawal options.
Amount: €240
Casino Gran Vía
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I don't understand why my withdrawals are disabled. I have always been able to withdraw, but now no method is available. They say that there are no agents available right now, but they still allow deposits.
Automatic translation:
Public
Public
1 month ago
Hello Sandiafresca,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Gran Vía. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 month ago
Translation
It has already been resolved, they have enabled withdrawals for me, waiting for it to reach my account.
Automatic translation:
Public
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1 month ago
Dear Sandiafresca,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
