HomeComplaintsCasino Gods - Player’s struggling to play any of the games.

Casino Gods - Player’s struggling to play any of the games.

Amount: €10

Casino Gods
Safety Index:Above average
Submitted: 13 Feb 2021 | Case closed : 01 Mar 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is experiencing difficulties playing any of the games as they don’t load properly. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
3 years ago
Translation

Despite the credit, no game loads

Automatic translation:
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3 years ago

Dear Uwe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I’m afraid, I will need more details and information. Please could you elaborate? Have you tried to communicate this technical problem with casino?

I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

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Public
3 years ago

Dear Uwe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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