The player from Austria cannot access her account. The player confirmed that the issue was resolved.
Casino Gods - Player’s experiencing technical problems.
Amount: €15
Casino Gods
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Casino Gods has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Today I registered at this casino 10 04 2021, I paid 15 euros with a credit card, and even today you won't let me log in (always message wrong password although the correct data is)
Automatic translation:
Public
Public
3 years ago
Dear Viola,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and post here a screenshot of the error message? Did you manage to play with your funds, or did it remain untouched?
Have you tried contacting the casino directly regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Dear Viola,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
