HomeComplaintsCasino Gods - Player’s experiencing technical problems.

Casino Gods - Player’s experiencing technical problems.

Amount: €15

Casino Gods
Safety Index:Above average
Submitted: 10 Apr 2021 | Resolved : 19 Apr 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Austria cannot access her account. The player confirmed that the issue was resolved.

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3 years ago
Translation

Today I registered at this casino 10 04 2021, I paid 15 euros with a credit card, and even today you won't let me log in (always message wrong password although the correct data is)

Automatic translation:
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3 years ago

Dear Viola,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and post here a screenshot of the error message? Did you manage to play with your funds, or did it remain untouched?

Have you tried contacting the casino directly regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Viola,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago
Translation

We received this email from Viola:

"Thanks for the feedback, everything is ok now"

Automatic translation:
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3 years ago

Thank you, Viola, for your email and for letting us know, we will now close this complaint as ‘resolved’ in our system. Please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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