Casino Gods - Player’s deposits have never been credited to his casino account.

I have first deposited SEK 1200 on casino goods via Trustly and Mobile ID. The website then wrote that a mistake had been made. I repeated the deposit but the same mistake came up. Now it turns out that money has been withdrawn both times for a total sum of SEK 2,400. There is no phone number to call that actually answers. Without just an answering machine. Support responds with autoresponder. How do I get my money back? I registered with a mobile ID. No email address ... Did not go.

Dear Björn,

Thank you very much for submitting complaint and forwarding your payment receipts. I’m sorry to hear about the issue.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Ok. Then I can simply contact my bank first.

Yes, please. As I mentioned before, if deposits haven't been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver. 

I would greatly appreciate if you keep me posted. Thank you ina advance.

Hello Björn,

Have there been any developments since our last conversation?

Yes. The matter is resolved via the bank. Thanks⭐️

Perfect 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Björn, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru