The player from Germany has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Casino Gods - Player’s deposit has never been credited to his casino account.
Amount: €200
Casino Gods
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Casino Gods has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Never again Casino Gods !!!
I deposited 200 euros, but they were never credited to my Casino Gods account!
After waiting several days after making a deposit, I found that the money was still not in Casino Gods' account. So I contacted support. They wanted to see my bank statements on it. So I sent them my statements, where it was very clear that the money had been withdrawn from my account. After several days the answer came that the money never reached them. I then wanted to clarify the matter, but never received an answer again and the money is gone.
I would not recommend anyone to register there, not that the same thing happens to you!
LG
Automatic translation:
Public
Public
4 years ago
Dear Kevin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.
Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
