Casino Fantastik - Player’s withdrawal has been delayed.

Hello,

i did a withdrawal on august 17th.

I have already sent several emails to support, but no response

Dear pb9300,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this were your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello,

i have already received funds previously but it was always after 14 days.

My account is ok.

Thank you very much, pb9300, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Still no answer from casino fantastik support

today is received the message : We're proud to let you know that your withdrawal request has been approved

Dear pb9300,

I apologize for the delayed response but I’m glad to hear there’s been some progress.

Since your withdrawal request has already been approved, I’d like to kindly ask you to allow a few more days for the payment to be processed and appear in your account.

I’m setting the timer for 7 days. Please keep us posted on any news regarding the issue.

Thank you in advance.

Dear pb9300,

Have you received the payment? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

i have received everything after waiting for more than 3 weeks

Thank you, pb9300, for letting us know and for using the Casino Guru complaint resolution center. I’m sorry that it had to take that long but I’m glad you have received your winnings. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru