Casino 2020 - Player’s deposit has been deducted twice.

My wife just tried to deposit 10 and it said that the deposit was declined so try again and it took 2 payment's of 10 it was meant to give upto 7 pounds in bonus for 3 pounds and the 10 pounds was meant to be a 100 percent deposit match so she didn't know that the other 10 pounds was off her phone bill until after the gaming was finished its an absolute con please please don't deposit on this site as it could cost you more than you plan on spending

Dear Dane,

Thank you very much for submitting your complaint and sharing your negative experience with other players. I’m sorry to hear about your problem. However, if you wish to proceed with his complaint, I would like to ask your wife to file an official complaint through our website as we’re not allowed to discuss 3rd party’s information. Please let me know when a new complaint is filed, and I will publish it as soon as possible. Thank you very much for your understanding. 

Best regards,

Petronela

Dear Dane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.