Cafe Casino - Player’s withdrawal has been delayed.

I requested withdrawal yesterday at 1:25 pm. I also reached out to a customer service rep to verify Bitcoin withdrawals were under 24 hours from request.

at 6:30 pm today no payment. I reached out again and was told the rule is 24 hours but mine was still in Review no explainattion offer. See email I received weeks ago

Cafe Casino’s Customer Commitment 

Aug 31, 2020

The Cafe Casino Customer Commitment has been created to let you know how we aim to make your visit to Cafe Casino enjoyable and stress-free, every single time. Here are just some of the ways we’re making it happen:

• No-hassle Withdrawals - we offer a 100% guaranteed receipt of withdrawal, and if you’re using Bitcoin, you’ll get your funds within 24 hours.

• Help is Always Available - we offer support around the clock with live chat, and we’ll also answer email questions within 48 hours.

• Communicating Clearly - when we have planned outages or unexpected hiccups, we’ll contact you quickly.

Cafe Casino

Dear Kellie,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

If you don’t receive your winnings by then, we will intervene. Thank you for understanding.

Best regards,

Kristína

Thank you I will contact you after 14 days

I am confirming I have received payment of 900 from cafe casino. Please close the case. Thank you

Kellie, we are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.