The player from Canada had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. It was noted that the player's balance had been lost and the account had been closed, leading us to consider the case no longer relevant and proceed with closing it.
Bulletz Casino - Player claims that payment has been delayed.
Amount: Can$840
Bulletz Casino
Safety Index:HighSafety Index
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8.3
Bulletz Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
1 week ago
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1 month ago
As I see, your withdrawal is in the queue to be checked and processed by our Financial department, therefore, your withdrawal should be accepted in the shortest time possible. They have made up excuse after excuse why I can't cashout...
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1 month ago
Dear Mogolor,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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1 month ago
Dear Mogolor,
As you have informed us on the forum that your balance has now been lost and your account has been closed, we consider this case no longer relevant and will proceed with closing it.
Should you encounter any issues with an online casino in the future, please do not hesitate to reach out to us.
Best regards,
Nick
