The player from Italy had requested a withdrawal 7 weeks ago and had been waiting since May 20, 2025, without receiving the funds. He had played without any bonuses and continued to receive the same response from the casino daily. The Complaints Team had been unable to proceed with the investigation due to a lack of response from the player, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future.
Bubbles Bet Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €270
Bubbles Bet Casino
Safety Index:LowCase summary
Discussion
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6 months ago
I deposit and play without Any bonus. I won and few days later I make The withdraw. Still Waiting since 20.05.2025. Every day they say The same thing....
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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6 months ago
Dear Ovidiu111,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
