BondiBet Casino - Player's winnings have been voided.

My withdrawl was denied after almost 2 weeks of getting reviewed. Informing me that the winning was over 5 times the bet. All winnings were denied and voided. This site was happy to take my money but refuses to pay out. Do not give them your money. "Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is 5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit. " WHAT A JOKE

Dear Laurie,

Thank you very much for submitting your complaint. I fully understand how difficult the whole situation must be for you. I've also checked the casino bonus terms (https://www.bondibet.com/en-FI/bonus-rules) and found this:

"3.4. Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is €5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit."

Could you please confirm if you have been playing with bets higher 5€ or not? Can you still access your casino account? If yes, please send us your gaming history. Also if you have any communication with the casino relevant to the casino forward it to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regards,

Nick

Why would this site allow players to bet higher than 5 times the bet and then void it? Rather than void all, reiterate and pay out 5 times rather than void all? Bondibet allows players to bid over 5 times, but tell them they breach? This site is scam and give false misleading information that allows players to think they win but void everything. Like I said, this site Bondibet is a joke, with all the money that is collected; I hope its saved to pay for the lawsuit and class action against bondibet.

Dear Laurie,

We would like to see casinos implementing systems that would prevent players from playing restricted games or placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to play with higher bets, and, as a result, you breached the rule. Could you please confirm if you have played with bets higher than 5€? Could you forward us your gaming history? Please send it to nikolas.b@casino.guru.

Best regards,

Nick

It does not matter. Bondibet's standard practice is take players money and allow them to bet higher than five times with a long rule that no player wants to read. Players go on sites to win and bet at their discretion at whatever amount they want to bet.

No compensation for the player that brought the winning to $4,000 but void everything. The scamming site could have at least paid out 5 times and figure out that amount.

I will do whatever I can to make sure everyone knows how much of a scam this site is.

Dear Laurie,

Could you please answer to my previous question? Do you have any remaining balance on your casino account?

Best regards,

Nick

Zero because the scamming site voided all winnings.

PUBLIC ANNOUNCEMENT: DO NOT PLAY BONDIBET THEY WILL NOT PAY OUT

why are you examining the case? The scam is to take all players money and void all their winnings.

Change the name of the site to BondAscam

Dear Laurie,

What amount did the casino void? Please note, that you have breached the casino terms and conditions. All player should read them before they start to play in any casino. It's clearly written in the casino terms that you can't bet over 5€ with bonus money. There isn't any scam in case you had higher bets than 5€.

I played through my bonus. I clearly understand how these work, and if you look at the history I had the winning over $8,000 and I played through. I kept in contact with the site worker on chat and they clearly said I needed to play through $3,600 and I did. I am not stupid, I know that a bonus needs to be played and I did

Dear Laurie,

I was talking about maximum allowed bet with bonus money. Could you provide us your gaming history at the time you were playing with bonus money? Please send it to nikolas.b@casino.guru.

What can you possibly do that you need my game history?

This scam site already stopped and voided this payment.

Dear Laurie,

The gaming history should show us if you did or did not break the casino rules. Plese note that if you will refuse to cooperate with us we will be forced to reject your complaint as we still haven receive any proof from you.

Dear Laurie,

We haven't receive any respons from you. I'll now extend the timer by 7 days. Please note,if you will fail to answer, your complaint will be rejected.

I emailed the history

Thank you Laurie for sending us the history. We examined your proof and send you another request through e-mail. Thank you in advance.

Dear Laurie,

Thank you for your e-mail reply. I'll now forward this case to my colleague Jozef, who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Best regards,

Nick

Hello Laurie.

Thank you very much for sharing your negative experience with the Bondibet Casino. We will now try to get in touch with them.

Hi Laurie,

Thank you for sharing your experience with the forum.

Please note that we are the team responsible to provide support to our affiliates and we do not answer for the casino support, we will run an unbiased investigation and if needed be we will contact the casino team we recommendation.

We have received from the casino your transaction history, and we can confirm the breach of the casino's T&Cs.

The T&Cs you are disputing are in line with other Casinos.

You have stated "Players go on sites to win and bet at their discretion at whatever amount they want to bet.", that is true but when players play only with their sole money, accepting bonuses comes with conditions.

You received 3x of your deposit to play with, the goal of the bonus is to give you more funds to extend your game play so players can have a better and longer entertainment, with that the casino is also improving player's chances of wining. Those bonus come with conditions, if you want to cash out any possible winnings you have to follow those.

If you are only looking to make money and you are using the bonus to improve your chances to get that you have to comply with bonuses rules. If like many other players are just looking for an extended entertainment then you mustn't be worried about the rules and you can bet as much as possible.

The casino cannot limit the max bet if the player is playing with bonuses, but I the player wants to use the casino money to generate wins must follow the rules and try their chances, not using 3/4 of the casino money on a bet that is 13x higher than the bonus limit and still expect to deserve the winning.

Laurie, unfortunately you have used the casino bonus to places multiple bets that infringe the T&Cs for those bonuses, many of those were 13x the permitted limit, you placed bet with bonus that were almost 100% of your deposit. If you want to have this playing behaviour we strongly recommend you to do not take any bonuses that are not cash back.

You have no grounding for the accusations you made to the casino, this is not a scam, it's being fair.

We have also notice in your transaction history that you have also received a 15% cash back of your deposit, that you have played without any conditions.

I believe that is all clear now, please do not hesitate in make questions if you feel that there is something that need to be answered in this case.

Warm Regards,

Bondibet Support Team

Hello Laurie.

Could you confirm the casino statement,please? Have you breached the maximal bet rule?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Reject it. You made up your mind and took my money. I will never play that rip-off site again

Hey Laurie.

I am sorry about your negative experience, I highly recommend you to always check the bonus condition or not claiming any bonus, since there are always max bet or max cashout limitation which every player should be aware.

I will now mark the complaint as 'rejected'.

Best regards, Jozef

Casino.Guru