HomeComplaintsBondiBet Casino - Player cannot withdraw his winnings.

BondiBet Casino - Player cannot withdraw his winnings.

Amount: A$4,000

BondiBet Casino
Safety Index:Below average
Submitted: 29 Oct 2020 | Case closed : 12 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia is dissatisfied because he cannot withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Keep canceling withdrawal then make excuse

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4 years ago

Dear Michael,

Thank you for submitting your complaint. I’m very sorry to hear about your negative experience.

Would you be so kind and describe your problem in more details? Could you please specify whether you played and win with a bonus? If yes, which one you redeemed? Also, did you complete the KYC?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (Or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

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4 years ago

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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