The player from Australia is dissatisfied because he cannot withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Michael,
Thank you for submitting your complaint. I’m very sorry to hear about your negative experience.
Would you be so kind and describe your problem in more details? Could you please specify whether you played and win with a bonus? If yes, which one you redeemed? Also, did you complete the KYC?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (Or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina