HomeComplaintsBlackjack Ballroom Casino - Player’s struggling to withdraw his winnings.

Blackjack Ballroom Casino - Player’s struggling to withdraw his winnings.

Amount: €1,000

Blackjack Ballroom Casino
Submitted: 08 Nov 2020 | Closed : 23 Nov 2020
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Malaysia is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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Dealer not pay my money..

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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