The player from Spain had their account suspended and funds confiscated due to accusation of Double-Spending. We rejected the complaint because the player didn't respond to our messages and questions.
Bitcasino.io - Player’s account has been blocked.
Amount: €1,200
Bitcasino.io
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I tried to collect my money but they told me they need to verify my account with my documents I sent everything they asked me I wait 3/4 days for the reply and they wrote me this: Hi kul, Thanks for your email. Unfortunately, your account verification failed for the following reasons: We have acquired evidence that you are acting in breach of our terms and conditions. According to rule 5.20. 5.20. If we determine, in our sole discretion, that you are using the "Double Spend" methodology, Bitcasino.io will void all bets and winnings. Specifically, if you win, then confirm your deposit on the Blockchain and attempt to withdraw, all winnings will be confiscated and your account will be permanently closed. We will also exercise this right where similar activities are attempted from any linked account. Please note that your account will remain closed and will not be released you can help me because I oh played regularly I can't understand why they tell lies I am waiting for your help thank you
Automatic translation:
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3 years ago
Dear Kul12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please advise which payment method you have used?
Additionally, could you please advise how is your complaint related to the following one?
https://casino.guru/bitcasino-io-player-s-account-has-been-blocked
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Bitcoin wallet Blockchain payment method
Automatic translation:
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3 years ago
Thank you very much, Kul12, for your reply. Could you please forward a screenshot of your deposit from the Bitcoin wallet? Your e-wallet address and the one of casino’s need to be visible. If you’ve made more than one deposit, please send me screenshots of all of them. Any other transactions from your wallet can be covered, we would like to check casino deposits only.
Lastly, could you please advise which Bitcoin e-wallet you own? Looking forward to hearing from you.
