Big Thunder Slots Casino - Player can't withdraw his winnings

I have try it to withdraw 1200 after I make deposits over 1500£ ,the first withdraw of 800£ never come back to my account and then the option to withdraw disappear completely,I believe this is a scam site and I will contact my bank provider or visa to recover my loos ,

thanks

Dear lucianrusu1994,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. Please allow me to ask you a few questions so I better understand the situation.

Could you please explain what is the status of the 800£ withdrawal request in your transaction history? Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Tomas

Dear lucianrusu1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.