The player from Italy was having difficulties withdrawing winnings due to incomplete verification. The complaint was resolved successfully and the player received their payment.
BiamoBet Casino - The player is struggling to complete KYC verification.
Amount: €280
BiamoBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi, I won 280 euros they asked me for the documents for verification about 20 days ago but to date they have not verified my account, I sent all the required documents, identity card, copy of bank letter proof of redemption, copy of credit card and Bank account balance.
everything was checked very quickly except the credit card and no one can give me an explanation.
I sent email but no one answers with a copy of the paper attachment, I contacted them via chat and they reply we let them know by email but to date nothing.
Automatic translation:
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2 years ago
Dear Arnaldo67,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Do I understand correctly that verifying your credit card seems to be the only obstacle standing between you and your winnings? Has the rest of your documents been approved?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hi yes, the only obstacle would seem to be the card (postepay evolution) that they requested on 12/21/2021 I sent with all the details clearly visible and to date the only answers I got via chat were to wait for an answer via email but which I have not received to date. I have also sent you an email copy of the ticket with a chat conversation with the biamobet operator so that you can better understand the situation.
What I am wondering is but is it possible that more than 20 days have to pass to verify a card?
Thank you .
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2 years ago
Thank you very much Arnaldo67 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Translation
Hi another update in progress yesterday after sending a selfie with the card and after the same has been successfully verified and the work in chat confirmed that I could make the withdrawal even if the account (the card) is not yet verified Now the withdrawal is pending, we stay in touch for further updates.
Thank you
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2 years ago
Hello Arnaldo67,
I have reviewed your case and understand the situation. Thank you for keeping us updated, we will allow some time for the withdrawal to be processed but I will also contact the casino to see if we can get an update on the status of your verification.
I would like to invite BiamoBet Casino to join the conversation and participate in the resolution of this complaint.
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2 years ago
Translation
Hi yesterday I received on my card the credit related to the withdrawal made by Biamobet, finally after 3 weeks of hassle support and customer assistance absent. as far as I'm concerned I'm done with this mess. Thanks
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2 years ago
Dear Arnaldo67,
I'm glad to hear that your issue was resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
