The player from Ukraine had been waiting for a withdrawal after winning $75 from sports bets. Despite having sent documents for verification four days prior, the casino had not processed them. The player's account was eventually verified, but he faced a suspension due to alleged bonus abuse, which he disputed. The Complaints Team had concluded that they did not have sufficient insight to assist further with the issue, and the complaint was rejected. The player was offered alternative resources for assistance.
Betx101 Casino - Player is struggling to withdraw winnings.
Amount: $75
Betx101 Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Betx101 Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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3 months ago
Hi - my username on this casino is zapezduu. I won 8 usd from GURUSPIN promocode and then made sports bets and won 75 usd. I sent them internal messages and on chat-I loading docs 4 days ago- and they did not verify it. I can see that it is maybe bad casino. Please help me verify my account and withdraw my winnings.
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3 months ago
Dear zapezduu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Therefore, I recommend that you wait for a few more days so that the casino has enough time to review your documents. I will leave this complaint open and if there is no development withing the next 10 days, please get back to us and we will intervene.
Thank you in advance for your understanding.
Best regards,
Kristina
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2 months ago
First they wrote me Hi Dear Mykola,
We are pleased to inform you that your account has been successfully verified.
You now have full access to all features and services. If you have any questions, feel free to reach out to our support team.
Then We are happy to inform you that the restriction on your account has been successfully resolved.
You can now access your account without any limitations. If you encounter any issues, please don’t hesitate to contact our support team.
After I tried withdraw and they said Dear Mykola,
Thank you for reaching out. We understand your concern.
However, after further review, your account was suspended due to activity that violated our terms and conditions, including bonus abuse.
The initial verification and lifting of restrictions do not exempt accounts from ongoing monitoring. If you believe this is a mistake, please provide any supporting documentation, and we will review your case again.
We appreciate your understanding and are happy to assist you in resolving this matter.
SO THIS CASINO IS SCAM-IF YOU WON-THEY SUSPENDED ACCOUNT.
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2 months ago
Thank you for your reply, zapezduu. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you accumulated your winnings in sports betting and your account was closed.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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2 months ago
I will get back to you via email.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
