The player from Belgium had deposited money via bank transfer on July 26, but after a week, the funds had yet to be credited to his account. Despite providing proof of transaction, the casino's responses had been unhelpful, and the player sought a refund. The issue was resolved as the deposit was refunded after the player followed up with the casino and provided the necessary confirmations. We marked the complaint as 'resolved' in our system.
Betsomnia Casino - Player’s deposit has been delayed.
Amount: €500
Betsomnia Casino
Safety Index:Above averageSafety Index
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7.9
Betsomnia Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
I made a deposit on Friday 26 July via bank transfer . I have waiting one week and the money is still not approved to my account I send them all proof of my transaction what they asked me. They saying wait wait wait . I did but I don't see any positive response from them I asked from the to give the payment provider contact details they dont give any contact details. I want my money back refunded I had a positive reviews about this casino but as I see that my money is still not arrived to my account or not returned to my bank account I am very disappointed 😒
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4 months ago
Dear Wali19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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4 months ago
Hello. Sir
I want to contact the payment provider but I don't have such information about payment provider I asked from betsomnia casino the give me the payment provider contact details but they don't want to give any details I don't khow what to do
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4 months ago
Dear Wali19,
You have to contact your payment provider which you used to deposit, get a payment confirmation and forward it to the casino. After that, it might take a while until the casino locates the uncredited deposit.
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4 months ago
Hello. I send it all confirmation to the casino customer service they are still saying we are tracking your deposit and we will let you know but its take so long. There is no way take this process twoo weeks. And I have seen that this on Internet that others players had the same issues and complained on Internet.
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4 months ago
Hello. Sir thank to help me about this case I want to inform you that my deposit has been refunded so this case is resolved
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4 months ago
Dear Wali19,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
