BetRivers Casino PA - Player believes that their withdrawal has been delayed.

Made an initial deposit for 250USD for deposit match offer on casino games. Played through 250USD of turnover and completed the deposit offer with 515USD in my account. Deposited a further $10 via Venmo as I could not connect my bank accounts or paypal through BetRivers and they don't accept withdrawal through Credit Card/Debit Cards.

Attempted a Venmo withdrawal which they cancelled as they commented that my account is in review. They are also not approving withdrawal via rushpay.

Dear SydLong,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear SydLong,

Have you received your withdrawal from the casino yet?

Dear SydLong,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.