BetNFlix Casino - Player's struggling to withdraw his winnings from the casino.

Refuses to pay out. Have submitted 50 documents. Just refuses. Inventing new excuses all the time. Documents must be in color, etc. Finally, the bank produced a personal proof for the account, which they do not normally do. Getting a new passport for a driver's license is not enough. Kept for 4 months with this crap company. They are criminals, does anyone get MGA licenses?

Dear Peder,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if the verification in the casino is still ongoing? Was your withdrawal processed yet or not? When did you last speak with the casino and what was it about?

Could you please confirm the issue is assigned to the correct casino?

Looking forward to hearing from you.

Best regards,

Tomas

Well the other day they said they didn't need any more documents. But of course they canceled my withdrawal again.

Now they want new documents in again. This time selfie by holding id close to me.

It just continues. Then they ask for one document at a time and come up with new excuses all the time. Has any player ever cashed out here????

I think everyone writes about never getting their money.

How can the MGA approve all these confiscations of profits. I will never touch an MGA casino again. What a joke it has become

Again my withdraw declined Friday without reason. I asked for a new withdraw in Friday. Now in middle Monday its still pending again. Try to contact them in chat but i think they have blocked because they never answer me anymore. So this is a Criminal company?. First withdraw at Betstro ( same company) still pending from January

Today they cancel all winnings. The 1000 euro around 11000 sek is just deleted. They dont answer in mail and they blocked me from theres chat

Are there no more requirements regarding the MGA license? These are bandits!!!! As bad as identity theft or internal fraud. Why doesn't the MGA revoke the license of these companies. Look at Betstro casino. Lots of complaints from customers not getting their money out. What the hell is going on???? Will never again dare to play at an MGA casino

Thanks for the update. I am sorry to hear your winnings were removed.

Could you please explain, if the casino explained why they canceled your winnings? Did they reference any rule being broken?

Please forward any relevant communication (chat transcripts, emails) between you and the casino to my email at tomas@casino.guru

I'll await your message.

I also submitted a report to the MGA. Once I did that and showed the notification to the casino, they paid out my winnings. It took blood, sweat and tears!! To get their money. Now I have received that and the matter is thus resolved.

Dear Peder,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru