The player from Croatia is having trouble withdrawing his winnings. The player has been repeatedly told that the reason for the delay is system errors and given empty promises of resolutions. .The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BetMonsta Casino - Player is struggling with delayed withdrawal.
Amount: €260
BetMonsta Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
BetMonsta Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Betmonsta have given a ridiculous amount of excuses as to why they have not processed my withdrawal of 260 euros for over a month.
I have chased them repeatedly and been given nothing but empty promises and numerous 'reasons' why their 'system isnt working', or 'it will be fixed soon' or 'it will be done by this date' and this never ever happens.
I not only think this is an issue for me but other players which is why i created the warning thread in the forum for other players (all my evidence can be seen there as its not uploading here for some reason?).
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1 year ago
Dear davowillo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Thank you for your reply, davowillo. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed? Which withdrawal method have you opted for? Did you use the same withdrawal method in the past? If possible, please post here a screenshot of your withdrawal history.
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1 year ago
This matter has been settled and the player paid in full on 15 July 2023. Please close this case
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1 year ago
After a painful exchange, having to go to facebook, chase the owner on linkedin I managed to get my money.
This casino needs to change everything about the way it pays players.
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1 year ago
Dear davowillo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
