Betmode.io Casino - Player's account has been closed.

Full Story:

1. Background (Nov 2024 - June 2025):

*"I’ve played at Betmode Casino since November 2024 User TimoTim. At the time, there were no tournaments or promotions. Starting February 2025, they launched daily/weekly races (spin counts + total wagering). I consistently ranked high and received prizes without issues."*

2. First Red Flags (June 2025):

"Unpaid prizes from Bitcointalk forum competitions (links attached). I stopped playing for 1 month due to this."

3. Renewed Activity & False Promises (July 24, 2025 - Present):

*"Resumed playing/racing on July 24. Race rules were ambiguous.*

Private Chat with @Official_Betmode:

They repeatedly assured me of my future VIP status "once the VIP program launches".

Confirmed my race entries complied with rules.

Encouraged me to continue racing.

4. Account Blocked After Demanding Prizes (August 6, 2025):

Asked in public Telegram chat (BETMODE_TGdiscussion): "When will race prizes be paid? It’s been 5 days since the races ended."

Immediate retaliation:

⚠️ Blocked from public Telegram chat.

⚠️ Blocked in private chat with @Official_Betmode.

⚠️ Account locked (cannot log in).

5. Losses Incurred:

$897,000 USD total wagered since Nov 2024.

VIP progress reset + promised airdrop revoked.

Evidence Attached:

Screenshots of private chat with @Official_Betmode (VIP promises).

Proof of unpaid race prizes (June 2025 + August 2025).

Transaction history showing $897K wagered.

Key Accusations:

✅ Selective blocking of winners who demand payments.

✅ False promises (VIP, airdrops) to incentivize wagering.

✅ Intentional vagueness in race rules + retroactive enforcement.

Demand: Immediate account restoration + payment of owed prizes + compensation for breach of trust.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betmode.io Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Did you have any money in your casino balance when your account was blocked?  
• Have you received any official communication from the casino about the reasons for closing your account? 
• Do you have any supporting evidence for your claims of winning prizes in a race? Were the winnings credited to your account? Did you submit a withdrawal request? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Natalia,

Thank you for your prompt attention. Below are detailed answers to your questions:

Balance at blocking:

‣ No funds remained in my casino account at the time of blocking.

Official communication:

‣ I received NO official explanation or prior notice regarding the account closure.

Critical Issue: Loss of Accrued Wagering Value

My primary concern involves arbitrary account closure despite accumulated wager history ($897000), which directly impacts:

✨ Upcoming airdrops tied to lifetime wagering

🥇 VIP status progression with pending milestone rewards

Dear player,

Thank you for your detailed responses and for providing additional context regarding your experience.

After carefully reviewing the information and considering the nature of your complaint, we must unfortunately inform you that we are unable to proceed further with this case. Since your account did not hold any real-money balance at the time it was closed, and no pending withdrawals were left unprocessed, there is no financial loss we can address through our mediation.

We understand your frustration regarding missed opportunities related to VIP status, wagering-based rewards, or airdrops. However, these are typically part of promotional programs managed solely at the discretion of the casino, and they are not guaranteed entitlements unless explicitly stated in the terms and conditions. As such, we are not in a position to evaluate or enforce claims based on potential or expected bonuses that were not formally credited.

I appreciate your understanding and am sorry that we couldn’t be of more help in this case.

Best regards,

Natalia