The player from Switzerland has their BetFoxx account blocked with €15,000 in winnings due to claims of fraud linked to an unverified account that they forgot about. Despite requesting the closure of the unverified account, both accounts are now closed, and the player seeks to recover their winnings.
Betfoxx Casino - Player's account has been closed with winnings confiscated.
Amount: €15,000
Betfoxx Casino
Safety Index:Very lowSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
3d 13h 48m 29s
Case summary
3 days ago
Public
Public
4 days ago
BetFoxx blocked my account with €15000 winnings. They blocked my account because they considered it a fraud because I had another account open with them that was not verified, which I forgot about because the emails ended up in spam. I contacted them by email and asked them to close that unverified account because I had forgotten about it and that I want to keep the verified one with the earnings. I have not accepted any bonuses or free spins on any of the accounts. I just forgot that I already have an account with them.But they closed both. Can I do something or recover the amount won?
Public
Public
3 days ago
Dear Karisma,
I am sorry to hear about the issues you are experiencing with Betfoxx Casino.
Before we proceed, could you please provide some additional information to help us better understand your situation:
- When was your first account created?
- When did you create the second account?
- Did you contact the casino regarding the first account before or after accumulating the winnings?
Your responses will assist us in addressing your concerns more effectively.
Thank you for your cooperation, and I look forward to your reply.
Best regards,
Nick
Casino Guru is examining the case
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
