Betfoxx Casino - Player’s account closure request is being ignored.

I've been trying to close my account for 20 days, and every time I reach customer service, Cristina is the one who assists me. She refuses to connect me with any supervisor or manager, and she just keeps saying, almost like an answering machine, to send emails to hello@betfoxx.com and that I’ll receive a response…

Of course, they never respond and instead send more free bonuses.

I understand that the operator, Cristina, and the casino itself are committing a serious offense since I am requesting account closure due to gambling addiction, and they are not respecting my rights.

The losses I've suffered after countless attempts are enormous…

I would like someone to explain the steps I should take and the forums where I can most effectively bring attention to this casino on a global level so they stop stealing and scamming users (legal actions are already underway, including a criminal complaint against both the operator and the casino).

Thank you

Dear jordi7980,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you first sent an email to the casino requesting account closure due to gambling addiction? Please forward this email to me at veronika.l@casino.guru.

Additionally, has the casino responded to any of your self-exclusion requests?

Could you also confirm if you have completed the full KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear jordi7980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.