The player from Finland experienced issues with the casino, as the system denied any payment method for withdrawals. The player reported difficulties using Rapid Transfer for withdrawals, but after attempting again, the withdrawal was ultimately successful. The Complaints Team confirmed that the issue had been resolved and marked the complaint as such in their system.
Betflare Casino - Player's withdrawal is restricted.
Resolved
Our verdict
Case closed
Amount: €290
Betflare Casino
Safety Index:HighSafety Index
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8.9
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Case summary
Discussion
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10 months ago
Translation
The system won't allow me to withdraw using any payment method.
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10 months ago
Dear Marylili,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betflare Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any deposits in the casino in the past?
- Which payment method have you used?
- Have you tried using the same method for withdrawal?
- Could you please share screenshots from the cashier with your withdrawal options visible?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
Translation
I saved with Rapid Transfer, but it doesn't work like other repatriation methods.
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9 months ago
Translation
It worked out. I saved again with rapid Transfer, which I also used to save before, so now the withdrawal was successful.
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9 months ago
Thanks for the update.
Has the money reached your bank account or e-wallet?
May we consider the issue resolved?
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9 months ago
Dear Marylili,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Dear Marylili,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
