Betchaser Casino - Player didn’t receive a No Deposit bonus.

Es wird ein bonus ohne einzahlung von 10 Euro versprochen, wenn man sein Konto verifizieren lässt. Mein Konto ist nun seit 2 Tagen verifiziert und auch nach mehreren Nachfragen immer noch kein bonus gutgeschrieben. Niemand vom Support kann mir Auskunft geben. Sagen immer nur Sie arbeiten so schnell wie möglich... eine Frechheit

Dear Dennis ,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you filed this complaint yesterday, could you please confirm the bonus still hasn’t been credited?

Also, could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Dennis,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.