HomeComplaintsBetchaser Casino - Player didn’t receive a No Deposit bonus.

Betchaser Casino - Player didn’t receive a No Deposit bonus.

Amount: €10

Betchaser Casino
Safety Index:High
Submitted: 02 Aug 2020 | Case closed : 17 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player is complaining he didn’t receive a No Deposit bonus, which was supposed to be added after verification. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago
Translation

A no deposit bonus of € 10 is promised if your account is verified. My account has been verified for 2 days and still no bonus is credited even after several inquiries. Nobody from support can give me information. Always say only you work as quickly as possible ... a cheek

Automatic translation:
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4 years ago

Dear Dennis ,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you filed this complaint yesterday, could you please confirm the bonus still hasn’t been credited?

Also, could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

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4 years ago

Dear Dennis,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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