The player is complaining he didn’t receive a No Deposit bonus, which was supposed to be added after verification. We rejected the complaint because the player didn't respond to our messages and questions.
A no deposit bonus of € 10 is promised if your account is verified. My account has been verified for 2 days and still no bonus is credited even after several inquiries. Nobody from support can give me information. Always say only you work as quickly as possible ... a cheek
Dear Dennis ,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you filed this complaint yesterday, could you please confirm the bonus still hasn’t been credited?
Also, could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina