HomeComplaintsBetAmo Casino - Player’s having difficulties to withdraw his winnings.

BetAmo Casino - Player’s having difficulties to withdraw his winnings.

Amount: €250

BetAmo Casino
Safety Index:Below average
Submitted: 08 Nov 2019 | Case closed : 26 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is struggling to withdraw his money accumulated without a bonus play. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

No payout possible with realmoney win.

Automatic translation:
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4 years ago

Dear Ke,

Thank you very much for submitting your complaint through our website. Please could you answer a few questions for me so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use? Did you complete the KYC process (verification) in the past?

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Ke,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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