Betalright Casino - Player's withdrawal is delayed.

I'm seeking assistance with resolving an ongoing withdrawal delay at Betalright Casino. I requested a withdrawal of 500€ on December 4th, 2024.

After 9 days of waiting, I contacted support about the delay. They responded on December 13th with a vague explanation about "high volume of requests" but provided no specific timeline or explanation.

On December 16th, I sent a final email requesting either immediate processing or a clear explanation with specific timeline. I have received no response.

It has now been over 13 days, and my withdrawal remains "under review" with no concrete explanation or timeline provided. This delay seems excessive for a standard withdrawal.

I am seeking help in resolving this issue and warning other players about potential withdrawal delays at this casino.

Dear argv,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betalright Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.