Bet2U Casino - Player’s struggling to withdraw her bonus winnings.

Hello, 1 year ago I deposited in bet2u after having seen the welcome promotion in Skrill, at that time I lost, then approximately 1 month ago I was given a bonus of 5 dollars without deposit, I played it and turned it into 944 dollars, I have been the sum of 60 dollars trying to collect and they always go around me like a merry-go-round, I already sent them many photos (even selfies), I sent them my electricity bill where they verify my address, we had a Skype video call, and since then there are 3 weeks trying to collect ... seeing opinions from other players .. they all say that after the Skype video call they block your account ,,, already seeing how they are acting in bad faith .. I wanted to ask you if there is any possibility of pressing them so that pay that money, they are 944 dollars earned in sports betting cleanly ... the truth that makes me very sad all this because I have bet many times and almost never win ... and once I win ... they do not want to pay it ... it is the biggest sum I won I bet and I put a lot of hope in this ... can you help me please? Thank you..

Dear Gabriela Laura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have received? Please forward its name or a specific link, I would like to check promotional terms and conditions. Could you please confirm that you had your account fully verified in the past? Additionally, if there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Hi! Thank you very much for answering ... although I am already desperate I am going to try to claim ... I tell you the full story ... last year I deposited 20 usd because I saw a promotion in skrill, then I lost and I did not play anymore. More than a month ago I received an email that gave me a bet of 5 usd in the Italian league, I bet it double and I was left with 5 usd of real money balance, from there I started to win and it was 944 usd. from the approximate amount of 50.60 usd try to verify my account, send many photos of my id, selfies, electricity bills, after more than a week I got an email that my account was verified ... there I put to charge for skrill and I cancel the withdrawal and I get an email that I need to do an additional verification by skype video call, which already seemed strange to me because in no other bookmaker they do this, then I made the video call. and today after about a month I got an email that blocked my account for violating the point of the terms and conditions 23.6 which would be ... "

23.6 Users are prohibited from allowing third parties to access and use their accounts. If it is discovered that a user has breached this rule, the User's account will be permanently closed and all their bets will be canceled. "I don't know where they found out that someone else used my account .. and incidentally as they say there they cancel all my winnings ... I mean ... they do not pay anything. I repeat that I sent many photos of me, of my ID, selfies with my ID, electricity bills, I put my real data, I came out on the Skype video call showing myself and my ID. With me, I have all the emails, photos of the account with my data, photos of the betting part, the recording of the video call of skype, a shame this bookmaker ... they are real scammers ... they only charge ... no They pay. ,,, I was researching on the internet and I found forums where sooooo many people denounce the same .. for example here in all languages https://es.trustpilot.com/review/www.bet2u.com?languages=all .... I forward all the mails and photos to the mail that you left me there Petronela, I hope you can help me.

Dear Gabriela Laura,

After a closer investigation we’ve realized that this complaint is sports betting related. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can continue communication with the casino on your behalf and try to get some more information, but in the same time I will be forced to reject your complaint. If it’s convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Thank you very much for your understanding.

PS: Unfortunately, we don’t have a branch dealing with sports betting yet, but I can suggest two websites which do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

Well Petronela, thank you very much for those pages and good vibes .. !! anyway be careful with this page bet2u are scam, with the casino I imagine they must be the same .. !!

Dear Gabriela Laura,

I wish I could be of more help, unfortunately, there’s not much we can do for you in this matter. Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Gabriela Laura,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

After a closer examination, we rejected this complaint as it was sports betting related.