Bet2U Casino - Player’s criticizing withdrawal process.

Putting money is super easy but if you win it puts all the obstacles to get your money. I communicated but nobody gave me a solution. The page is Bet22

Dear Daniela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Firstly, please could you clarify which casino is causing the problem? You have filed the complaint for https://bet2u.com but in the comments you mentioned https://22bet.com. 

Secondly, please could you confirm that you have completed KYC verification successfully? May I ask you if this was your first withdrawal and what method you used? Please bear in mind that the whole process of withdrawal might take longer because the casino wants to make 100% sure that the money is being sent to the right person. Casinos take KYC (Know Your Customer) procedures very seriously. Hopefully I will be able to help you with this matter as soon as possible.

Best regards,

Petronela

Dear Daniela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.