Beep Beep Casino - Player’s winnings have been blocked.

hi, won $367 on beep beep casino.requested a cashout of this amount, was asked to verify my account,problem is my account was already verified, i still went ahead and submitted all docs they requested, now no one will answer my emails, the chat button in my ac has bn removed . the funds still in my ac but when i try to withdraw my money it says i have $0 available for withdrawal, this is plain robbery and i will not stop until i recv my funds or this crooked place is shut down. i almost forgot, i was also placed in 2 of their tournaments, 1 first $40

the other $180, all this funds were removed from my ac, plz help

Dear ackee,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Beep Beep Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of this casino?
• Is your casino account accessible to you?
• Did the casino inform you about the reason why your balance was removed?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

ive bn a player think close to a year now,

yes my account is accessible

no info about my bal, the bal is still in my ac but im not able to withdraw, it says $367 in my bal but when i hit

withdraw it changes from $367 to $0 , hence giving me an error saying withdrawal failed, all their doing, with no explanation , ive sent all required docs, even tho i was verified before,

I played slots to accumulate my bal.

yep i used a deposit bonus and wagered for hours until wager was done and bonus bal was converted to cash balance.

they have remove the chat button from my ac, so no transcript, will send email they were rude to me in chat mayb thats one of the reason they removed chat button, so i would not be able to capture past convo, i asked for help with the docs they needed, the chat rep rudely said i should hire a translator if i dont understand english, clearly was being disrespectful ,

Here is the screenshot of what they asked of me and what was said in email.

this was teir requirements in order to pass verification, even tho my ac was fully verified already i still sent all the required docs in again, they never replied after i sent all docs in,

hi Tomas just to clarify, the $367 is my account cash balance, the $40 and $180 is the tournament winnings that was removed, the 40 an 180 had a wager tied to it, as for the $367 that raw cash , my cash that i won and should be able to withdraw, plz help

Thank you very much, ackee, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello ackee,

My name is Kubo and from now on, I will be taking care of your complaint.

I was informed by a casino representative that your withdrawal has been successfully completed and that your tournament winnings have been returned to your account. Could you please confirm these claims?

Yes this is true. I was finally able to withdraw my funds. I also recvd my tournament bonus winnings.

Thank you very much

Dear ackee,

 I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.

Best regards,

Kubo