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HomeComplaintsBBCrash.com Casino - Player's deposit is delayed.

BBCrash.com Casino - Player's deposit is delayed.

Closed
Our verdict

Player stopped responding

Amount: 300 INR

BBCrash.com Casino
Safety Index:Very low

Case summary

The player from India faced an issue with a deposit that had not been credited to his casino account on March 6, 2025. The Complaints Team had advised him to contact his payment provider for investigation, as the casino could not assist further. However, the player did not respond to follow-up messages, which led to the rejection of the complaint.

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9 months ago

Amount was not credited on 6 march 2025

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9 months ago

Dear Ddsy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

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8 months ago

Dear Ddsy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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8 months ago

Amount not credited

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8 months ago

Dear Ddsy, have you contacted your payment provider regarding this issue?

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7 months ago

Dear Ddsy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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