Barz Casino - Player’s struggling to withdraw winnings.

Account: Verified

Did a deposit with Revolut.

08.09.21 Confirmed withdraw of 40.225 NOK

10.09.21 Withdraw failed / must be a Norwegian bank account 

10.09.21 Confirmed withdraw from payments to Norwegian Bank DNB.

17.09.21 New mail with confirming that my money have been sent again. The Norwegian bank did not accepted the transfer and sent it back to Barz Casino. Support told me they have sent the money again to my bank account.

24.09.21 Talked with Senior support. She told me she had told finance team and asked about my case and that the finance team would come back to me.

28.09.21 Still no money from the casino and no email from account team or finance team. Talked with another senior support who told me finance team will come back to me.

29.09.21 Still no email from finance team about my withdraw 

03.10.21 Still haven’t received any email from the «Finance team» about status to my withdraw. Is now 26 days of a pending withdraw. 

04.10.21 Almost 4 weeks still no sign of my withdraw or status update from Barz 

Support agent have been professional all way but they always tell me Finance team will contact me, But never hear anything.

Been way over 27 days and it’s a big amount of money I been waiting for. So hope Casino Guru can help me get the money.

Been Gambling for a long time and never experienced such a long withdraw and I’m afraid I will never get my money

Best Regards Christoffer  

Dear Chrizi1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you?

Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thank u for looking into my case!

From what i hear from the casino. Its a problem with there payment provider. But it`s almost one month waiting for a withdraw. They have told me that they are looking into the case, but they have been saying that in 2 weeks.

The support agents has been really nice. But nothing happens with the withdraw and i feel i always have to talk with the agents about any update.

Only been on the site for a month, this is my first withdraw from the casino.

E-wallet is the best for Norwegian players since its way easier to withdraw money from e-wallet to bank account.

Do you want me to send u copy of the e-mails i got from Barz?

Sorry for bad English, hope u dont mind

Thank you very much Chrizi1992 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Chrizi1992,

I'm Nick and I'll be assisting you from now on in your issue. I will now try to conatct the casino and let them know about your issue.

Hi Nick,

Thank u so much for helping me! Hope u can help me with my withdraw

Got one update from Barz Casino:

I been on there chat almost everyday to get some kind of information on my withdraw.

Has always been professional and friendly to the agents. Never been rude or mean to them.

But feels more like they are tired of me asking about my withdraw and blocked my account.

I been waiting for 1 month now, must allowed to Ask them?

Dear Chrizi1992,

Unfortunately, have received answer only in a way of redirecting us to the live chat which isn't pushing the case really forward. We will be keep trying to contact them by other ways. Please keep us also updated in case there would be any change regarding your account or payment.

Hi Nick,

Thank u for trying to contact the casino.

Still havent reccived the money and they still only say they have problem with the payment provider.

But are looking into the case. Its now 35 days of a withdraw 🙁

We have added a new contact information of the casino so I would like to ask Barz Casino to join us.

New update from Barz:

The problem with the Payment provider should now be fixed and players should reccive the money in 1-5 days. i got this message last thursday. But still no sign to the money.

Feels like impossible to get the money

Dear Chrizi1992,

Could you please advise if the money arrived? As you can see the casino did not respond to us here in the complaint. However, if there is no answer from them and you haven't receive your money, we will be forced to clsoe the complaint as unresolved.

Hello Nick,

Barz tell me the money will come. But its problem with the payment provider. But is now 60 days and no money. No idea if i will get the money

Dear Chrizi1992,

Thanks for the fast respond. I've e-mailed them again in hope of receiving some more relevant information. They have also requested your registration e-mail in the casino for finding your account faster - could you please provide it to us?

Thank you, I've forwarded them your e-mail and now we are waiting for the answer.

Hi Nick,

Still no money on my bank account. 73 days of a withdraw now

Hello Chrizi1992,

We haven't receive any respond from Barz Casino since our last e-mail to them. I will try to ping them one more time but based on our policy, if the won't respond within the next 7 days, we will be forced to close the complaint as unresolved which may then negatively affect the casino's rating.

Thank u so much!

Dear Chrizi1992,

Unfortunately, no answer came from the casino. We will try one last time to contact them by other way and will see if we receive any explanation. However, if we won't be able to reach the casino, we will be forced to closed the complaint as unresolved.

Hi Nick,

Thank u so much for helping my case. The Casino having trouble with the payment provider. But its been 3 months now and still no money... They must have some kinda resolution, but seems like Barz only delays everything and hoping I give up my case

Hello again Chrizi1992,

As you can see, still no answer from the casino. I've tried to contact them by other ways too but they did not respond to me. Based on our policy, we will be now forced to close the complaint as unresolved which may now negatively affect the casino's rating.

I'm sorry we could not help you out more but as the casino is non responsive, there isn't much we can do. You or the casino can still however reopen the complaint in case there will be any update.

Best regards,

Nick

Casino.guru