BacanaPlay Casino PT - Player's withdrawal is delayed.

I attempted to make a withdrawal and it's been pending for roughly 8 hours without any response, whether by email or chat!!! Complete silence, I just wanted my withdrawal processed.

Dear almeidacarlos1983,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Petronela

Very good afternoon, it took a while but I already received the money in my account, to my surprise it was super fast

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, almeidacarlos1983, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru