HomeComplaintsBABU88 Casino - Player’s account has been deactivated.

BABU88 Casino - Player’s account has been deactivated.

Amount: ৳212,000

BABU88 Casino
Safety Index:High
Submitted: 29 Jun 2024 | Case closed : 17 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Bangladesh had their account deactivated by BABU88 and wanted it reactivated. The player confirmed the account had been verified and used for live casino games without bonuses. We requested further communication and verification emails from the player. Due to the player's lack of response, the complaint was closed without resolution.

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4 months ago

My id was deactivated by babu88.i want to back my id

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4 months ago

Dear Monir2025,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
  • Which games you’ve been playing (live casino games, slots, or sports betting)? 
  • Were your winnings accumulated with or without an active bonus, please?
  • If there’s any relevant communication, please forward it to petronela.k@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


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4 months ago

1. I openen my id almost 1 Year. I verified property.


2.I Play live casino betswiz game


3.no bonus

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4 months ago

Hi Monir2025,

Could you please forward any relevant communication between you and the casino, as well as any emails confirming the successful verification of your casino account, to petronela.k@casino.guru?

Thank you.


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4 months ago

Dear Monir2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.


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