BABIBET Casino - Player's withdrawal is delayed due to technical issues.

Hello, I have an issuse with babibet casino. For the second time they are providing me with this message:

Withdrawal rejected

Due to a technical issue with your payment provider, your withdrawal request cannot be processed Please use an alternative payment option or contact customer support for more information.

I have made several withdraws before via skill and there were no technical difficluties. Please help me with this matter because I have been on chat every day and they are playing me for a fool.

Thank you, Luka

Dear lukavavzik,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear lukavavzik,

The Casino Guru representative is completely right and the issue that you are experiencing is unfortunately out of our control.  

We advise you to try and use the alternative withdrawal methods provided to you by our support team. 

Kind Regards,

Babibet Casino Team 

Dear, Petronela

I have tried other methods, but I got a reply to use only the methods that was used for deposit and that was skrill. My account is fully verified yes.

I have tried fast bank transfer now after your sugsestion. Hopefully they approve, been 4 days since my request.

Regards, Luka

Dear lukavavzik,

Have there been any updates concerning your withdrawal? Have you been instructed to place a minimum deposit with your new payment method for verification purposes before submitting a new withdrawal request?

Dear Petronela, I happy to inform you Babibet has paid fully and I will continue to play there. Thank you for everything and thanks to babibet aswell.

Regards, Luka

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, lukavavzik, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru