ArgoCasino - Player’s winnings haven’t been validated.

I would like to ask you, what law did allow the argocasino (risk department) to cancel my bets? In my opinion, this was done without a reason.

On the 23rd March 2020 they have canceled my bets, even those that were settled correctly as won in February.

I played in Argocasino generally since December 2019. When I was losing money at the beginning, it was all fine. When I started to win money, they suddenly closed my account under nothing-saying-to-me reason "risk department close your account".

,,Dear xxx, This e-mail is to inform you that account xxx was closed and last deposit have been returned to the original payment method. The account has been closed on the basis of information received from the Risk Department of software provider of our Sportsbook and in accordance with paragraph 3.8 of the ArgoSport Rules. Best wishes ArgoCasino Team,,

I did nothing wrong. Why they took my money?

I found no rules in Argocasino terms & conditions to cancel the bets without any reason.

They think it's normal to cancel bets and not pay money. From my point of view it's just a stealing.

I understand that they can close the account, but why will they cancel all the correct bets? Eg. I placed a bet in 8th March 2020 that Juventus will win with Inter and some match in the NBA (I don't remember and I can't enter the account to see) and I managed to win over 2.5 thousund euro. What is was wrong with it that they also canceled this sportsbook after almost two weeks? Which point of their terms & condition allow them to do this?

BTW I would like to list their lies:

1. According to Argocasino, my last payment was 27th Feb. It's not true.

2. They suggest that they first closed the account and then paid the last deposit, crap!

They have paid PLN 2,000 in the morning, and only after a few hours they have closed the account in the evening.

I can show it in screenshots

For over half a year now, I have been trying to recover money from them.

Many people have tried to help me over this time and each of them agree with me. They can only write back to each of these people;player,, exploiting situational errors," which is bullshit. I won mainly on popular NBA and champions league.

.

They owe me over 110,000 PLN (~ 25,000 EUR) that I had on my account.

Greetings

Dear godik,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Thank you very much, godik, for your email.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.