Ares Casino - Player’s winnings are being held.

BEWARE OF CHEATERS, YOU DO NOT GET YOUR WINNINGS, DESPITE PLAYED WITHOUT A BONUS, VERIFIED ACCOUNT AND NON-BREACHING TERMS AND CONDITIONS !!!

Hello Werner,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Have you tried discussing this issue directly with the casino? Please, forward me all the relevant communication between you and the casino, so we can gather as much information as possible. My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Werner,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately I already had my account deleted. And unfortunately no evidence of the correspondence either

Thank you very much Werner for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Werner,

I looked at your case and understand the situation. It was not a good idea to close your account if there's still some money left. Anyway, I will contact the casino and see if I can help. I would like to invite Ares Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Werner,

I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Peter