Ares Casino - Player’s deposit has never been credited into his account.

Have made 2-off 25 pound deposits. The money left my bank and was never credited to my account. I have tried to contact their customer support to ask for it back but no reply. They have now closed my account after threatening to contact gambling commission to report the fraud. Never use this corrupt casino.

Dear Karl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process which takes one month approximately.

Please let me know if there is anything else I could do for you in the meantime, and keep us updated.

Best regards,

Kristina

Dear Karl,

Is there anything new, please? Have you tried to get in touch with the payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.