HomeComplaintsAres Casino - Player is experiencing an undefined problem.

Ares Casino - Player is experiencing an undefined problem.

Amount: €20

Ares Casino
Safety Index:Very low
Submitted: 12 Jan 2021 | Case closed : 27 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Italy complains about an uncertain issue regarding depositing payment gate. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Scam casino. Deposited several times to be told bad gate way luckily didnt come out of my bank.Fake games as well. Online chat not helpful at all.

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3 years ago

Dear Winzzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and details. Could you please elaborate? Do I understand correctly that you haven’t deposited any funds into your account? How would you like to proceed with this case?

Meanwhile, I can recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

 

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3 years ago

Dear Winzzz,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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