Amuletobet Casino - Player complains about significant losses on a slot game in the casino.

Hello, I've been playing on the AMULETOBET site for years and mainly on the GEMIX slots game, which on other sites too. I've never seen them eat so much $$$. More than R$ 7,000.00 without paying absolutely nothing. As I know the game and I know how it works, I entered the AMULETOBET chat and complained. I only got standard answers and asked for a refund of part of the losses, they had to get back to me by email and nothing. For more than 1 month I have been waiting for a solution and absolutely nothing. Promotions no longer exist, finally the machines are at a level that players will only lose. I am aware that playing slots you can win or lose, but then playing more than 7,000 and not getting any winnings is unacceptable. I request an urgent solution for my case.

Dear Rica1971,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

My email is tomas@casino.guru

Best regards,

Tomas

Dear Rica1971,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.