AmigoBingo Casino - Player is denied their bonus winnings.

They gave me a $20 bonus in which I won $117 from and didn't pay it out when I requested how to withdraw. No communication was made from them. I looked on the site today and my winnings were gone. I spoke to live chat and they told be that bonuses are not cashable and they only give it to try the site. If that were true then why do they have wager requirements? Wager requirements are never put on money that has been deposited by a customer it is only for bonuses cashout reasons. I feel this casino is making unfair decisions and should have to pay.

Hello Mikeoka,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmigoBingo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? Can you please forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Mikeoka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.