A player from California used a $20 bonus that resulted in $117 of winnings, but the winnings disappeared with no explanation from the casino. When the player contacted customer support, they were told that bonuses aren't cashable. The player questions this policy and believes the casino's decision is unfair. The complaint was closed as the player stopped responding.
AmigoBingo Casino - Player is denied their bonus winnings.
Amount: $117
AmigoBingo Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
They gave me a $20 bonus in which I won $117 from and didn't pay it out when I requested how to withdraw. No communication was made from them. I looked on the site today and my winnings were gone. I spoke to live chat and they told be that bonuses are not cashable and they only give it to try the site. If that were true then why do they have wager requirements? Wager requirements are never put on money that has been deposited by a customer it is only for bonuses cashout reasons. I feel this casino is making unfair decisions and should have to pay.
Public
Public
6 months ago
Hello Mikeoka,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmigoBingo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? Can you please forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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