The player from Colorado faced issues receiving her winnings from the casino. The Complaints Team attempted to assist her by requesting further information regarding her withdrawal and extending the response time. However, due to a lack of communication from her, the complaint was closed without resolution.
Amber Spins Casino - Player's winnings have been delayed.
Closed
Our verdict
Player stopped responding
Amount: $800
Amber Spins Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
Dear genniecardenas6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
7 months ago
Dear genniecardenas6,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
