Agent Spins Casino - Player's withdrawal has been denied.

got offered a 200% match through email plus 20 free spins deposited and met wagering requirments i have made about 5 or 6 deposits to this casino before...so got email to send id documents witch i did and then they sent me an email to say my withdrawal was denied reference number147483 and to contact support..when i did contact support they said i was wagering to much on one slot but the slot in question when i played i never changed the bet it was 2.50 aspin and that is wot i was playing may i just say i also play at other casinos witch have got the same slot they are talking about i play it at other casinos and with bonus money and have win before at other casinos andrecieved the winnings no trouble it was not a high bet when u go on to this particular slot it shows to bet at 2.50 and i never changed it

Dear karen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more questions before we move forward in your case. Can you still access your casino account? If yes, please could you send me your betting history? Also any conversation relevant to the case would be helpful. Send it to nikolas.b@casino.guru. Thank you in advance.

Best regards,

Nick

Dear Karen,

We haven't receive any response from you. Please note, if you will fail to answer us within 7 days, your complaint will be rejected.

We are now rejecting your complaint as we haven't receive any response from the player.