Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
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Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
In this review, we took a close look at Ace Game Casino. Our casino review process helped us check both its benefits and its drawbacks. Our team looked into things like the casino's Terms and Conditions, licenses, player complaints, support, and limits. This helped them form a clear view of how safe and fair this casino is for players.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Ace Game Casino has a Below average Safety Index of 5.6, which means it may not be the best choice for most players in terms of fairness and safety. Read on to get the full picture on Ace Game Casino and decide if this casino is worth your time.
Fairness and safety of Ace Game Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Ace Game Casino, we read and assessed Terms and Conditions of Ace Game Casino in-depth. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.
According to our approximate calculation or collected information, Ace Game Casino is one of smaller online casinos. In proportion to its size, it has received complaints with a very high total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
To our knowledge, Ace Game Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
On the whole, also considering other contributing factors in our assessment, Ace Game Casino has achieved a Safety Index of 5.6, which is classified as Below average. To our knowledge, this casino is not a suitable option for players seeking an online casino that fosters fairness and honesty in its treatment of customers.
T&Cs of Ace Game Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Ace Game Casino to be mostly fair.
Note: You can find our specific findings from the T&Cs evaluation here.
Ace Game Casino player complaints
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 448 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Ace Game Casino user reviews and feedback
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 5 reviews, but have only received 2 player reviews of Ace Game Casino so far. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Company information and licenses of Ace Game Casino
Ace Game Casino is in the ownership of Galaxy Byte Lab Sociedad de Responsabilidad Limitada and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.
Ace Game Casino holds a gambling license in Comoros issued by Anjouan Gaming.
Withdrawal limits, win limits, and payment method options
Ace Game Casino supports 14 payment methods. This includes: VISA, Mastercard, Bitcoin (BTC), Bank transfer, ApplePay, Tether (USDT), Google Pay, Revolut, Toncoin (TON), Litecoin (LTC), Tron (TRX), Binance Coin (BNB), USD Coin (USDC), Ethereum (ETH).
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Ace Game Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Italian
24/7
Korean
24/7
French
24/7
Polish
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Ace Game Casino, withdrawals, and other potential areas of concern. We would say Ace Game Casino has a bad or slow customer support based on the responses we have received during our testing.
Ace Game Casino slots and casino games
Ace Game Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 52 providers. This includes NetEnt, Nolimit City, TaDa Gaming, Evolution Gaming, Yggdrasil Gaming, Igrosoft, Thunderkick, Betsoft Gaming, Playson, Evoplay, Ezugi, BGaming, Endorphina, Spinomenal, Belatra Games, Betgames, Smartsoft Gaming, Turbo Games, Casino's Own Original Games, Swintt, Mancala Gaming, Spadegaming, OneTouch, Urgent Games, JACKTOP Live Dealer, PG Soft (Pocket Games Soft), Nucleus Gaming, VoltEnt, Gamebeat, 100HP Gaming, Max Win Gaming, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Caleta Gaming, AvatarUX, Retro Gaming, PoggiPlay, Gamzix, 1spin4win, Kalamba Games, Zillion Games, CT Interactive, Popiplay, Apparat Gaming, InOut, Clawbuster, Hacksaw Gaming, Netgame, BT Gaming, Ruby Play, Ka Gaming.
Bonuses and codes offered by Ace Game Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
We currently have 4 bonuses from Ace Game Casino in our database, which include:
50% up to €500 and 100 extra spins
75% up to €500
75% up to €500 and 50 extra spins
100% up to €500 and 150 extra spins
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
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Company info
Owner
Galaxy Byte Lab Sociedad de Responsabilidad Limitada
Operator
Galaxy Byte Lab Sociedad de Responsabilidad Limitada
Established
2025
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Ace Game Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
Slow or bad customer support
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
This is a place to share experience with Ace Game Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
It was easy to deposit; I did it with crypto. I played slots, deposited $35, and when I tried to withdraw $60, I couldn't. Currently, my account is blocked.
fue facil depositar, lo hice por crypto. jugué tragamonedas , deposité 35 usd, cuando quise retirar 60 nunca pude, actualmente me bloquearon
I tried to withdraw $60 USD. They asked me for KYC verification, I sent everything by email and they never approved it. They kept sending me the same message for 2 months, "please wait while verification is completed," and they ended up blocking my account.
intenté retirar 60 usd. me pidieron kyc, envié todo por mail y nunca me aprobaron, me enviaban el mismo mensaje durante 2 meses "espere mientras se completa la verificacion" y me terminaron bloqueando la cuenta
This casino is complete peace of shit. You cant find anything. No customer service, no answers to support emails. No information about free spins with deposit what so ever. They write in casino guru that slot is snoop dollars,but its not true. There is no free spins. You cant find anything on casinos website. I dont know how this casinos rate can be 6.9??? And also lot of providers doesnt work.
Discussion
Ace Game Casino discussion
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