PocketWin Casino Review

The player from UK has gone through a difficult verification process, however, the casino processed only part of the player's winnings. We rejected the complaint because the player didn't respond to our messages and questions.

The player requested a withdrawal of £5,200 and sent all the documents needed for their account verification. After that, the casino sent the player check and asked him to hold it in his hand and take a photo of himself, but he refused to do so. In their terms and conditions, the casino had a clause that they could withhold the player's winnings until there was enough proof of their identity. No further information is available.

The player from United Kingdom had her withdrawal denied as she had deposited via her phone and had not yet paid her phone bill in full. Later, due to certain circumstances, the casino decided to pay the amount to the player as a gesture of goodwill. The complaint was closed as 'resolved' and marked as 'Generous casino'.

The player from the UK was experiencing difficulties withdrawing their winnings due to incomplete verification. The player's account verification was later concluded and the casino informed us that the player's withdrawal was successfully processed. The complaint was closed as 'resolved'.

The player from United Kingdom has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the UK had issues withdrawing the £20 he deposited via phone bill. Despite providing proof of deposit, the casino had already been unresponsive for over 30 days at the time the complaint was submitted. The casino customer service informed him that they were not able to identify such a deposit. The casino representative later informed us that there was indeed a cashable balance, but the complainant's account had been closed. Therefore, the casino had to manually process the payment. The disputed funds were paid out successfully approximately 2 weeks after the player provided the casino with the requested details for payment. The complaint is resolved.