777onfire Casino - Player's withdrawals are delayed.

Hello, this is about several withdrawals. I won €200 and have been waiting for a response since November 1st.

Over time, €150 and €250 were added to my winnings.

I have tried to contact support multiple times, but I haven't received a response. The money is still pending, and I am not getting any replies from the casino. Previous winnings were paid out on the same day.

My player account has been verified for over a year.

777onfire.com is the casino in question.

Dear Jonsi17, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• When did you make the last successful withdrawal and how many days did it take to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Thank you in advance for your reply.

Best regards, 

Kristina

the first payment was 1.11.2024

bank transfer or instant transfer

with previous winnings the money was in my account on the same day