The player from Ukraine has tried to withdraw winnings to his wife’s card which led to shutting his account. After a closer examination, we rejected this complaint as unjustified.
777 Original Casino - Player’s account has been blocked.
Amount: 800 ₴
777 Original Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I won 800 UAH, while trying to withdraw them to my wife’s card, my account was blocked!
Automatic translation:
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4 years ago
Dear Андрей,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you answer a few questions so I can understand completely what the issue might be? Who has opened the casino account? Was it you or your wife? If the casino account is under your name, why did you try to withdraw funds into your wife’s card? Does she have an account in the same casino? If I understood it correctly, you have never deposited funds in this casino and your winnings come from a No Deposit bonus, is that true? I know it seems like a lot of questions, but we want to understand the whole situation as thoroughly as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
Good evening, I opened a casino account, but I do not have access to my Privat card, so I indicated my wife’s card for withdrawing funds, I didn’t deposit funds in this casino, I played and won by bonus.
Edited
Automatic translation:
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4 years ago
Dear Андрей,
I have checked terms and conditions, and this is what I found:
"You can deposit money only from your account in EPS, bank card or phone. In case of violation of this condition, all winnings will be canceled, and the amount of the last (winning) deposit will be returned to the card / wallet from which the deposit was made. In this case, the violating account may be permanently and irrevocably blocked. It is forbidden to make a deposit by third parties: friends, relatives or partners. Withdrawals are possible only to bank cards, wallets, etc., from which a deposit was made and which are open in the name of the account holder."
I’m very sorry, but you won’t be able to withdraw your winnings to the bank card which belongs to a third party. Unfortunately, there is nothing we could do for you in this case. Since there is no deposit being held by the casino, I’m afraid, we’re forced to reject this complaint. Thank you for your understanding and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
