500 Casino - Player reports missing credited funds and poor support.

I have been told that I was credited too my account, which is not true , he never even got back too my message and was extremely rude nearly the whole time and now noone from their support is replying. I have asked multiple times and am not sure what too do but I know there are many more transactions that went too theor wallet and I had no idea. They never helped be bar 3 times they claim which are untrue. 300 XRP coins I am owed credited as far as I know there are many more. They claim I was credited but too do so there must be proof I never provided.. it is impossible too manually do without me providing a video. Theyre claiming they did it manually which is impossible..please help

Dear tsh00x,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 500 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of your deposit history and highlight which transactions haven't been credited to your player's account?
• Could you please share screenshots from your payment app with corresponding transaction confirmations?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear tsh00x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.