The player from United Kingdom has requested a withdrawal two weeks ago. It has been pending since. Player’s complaint has been resolved successfully.
4 Crowns Casino - Player’s withdrawals have been delayed.
Amount: £600.14
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Hi, I have been waiting over 2 weeks now for this withdrawal to be processed and it’s still "awaiting user request" which means it hasn’t even been looked at yet. My account is fully verified aswell passed the KYC. Also played with a bonus which is fully watered too. Tried email the casino normally get a reply from a lad called Peter but haven’t heard anything and all I get when I go on the chat with one of the staff they tell me it’s still awaiting user request which I know anyway I can check that myself. Can you help please I like this casino and normally play on here too as the games I enjoy.
thanks
laura
Public
Public
3 years ago
Dear Laura,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawals are taking a little bit longer than typically.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Was your withdrawal approved/confirmed already?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Hi,
it’s been accepted today, so I’m sure it will be on the way in a couple of days.
thanks
laura
Public
Public
3 years ago
Thank you very much, Laura, for your update. I will set the timer for additional 5 days and wait for the confirmation regarding successful withdrawal. Please keep me informed.
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Laura, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
